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Online survey templates
Law Firm Client Satisfaction Online Survey
We are pleased that you retained [LAW FIRM] for legal services and we hope that the services met your needs. In an effort to continue providing quality service to our clientele, we ask that you take a few minutes to complete our online survey. |
1. How did you learn about [LAW FIRM]? |
| | Internet (other than our website) |
| | Another law office or court |
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What kind of service(s) did you receive from [LAW FIRM]? |
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[3. Satisfaction - Understanding] |
3. How satisfied are you with your lawyer(s) understanding of your case and goals? |
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[4. Satisfaction - Communications] |
4. How satisfied are you with the communication between you and your lawyer(s)? (i.e. were calls and emails returned promptly?) |
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[5. Satisfication - Updates] |
5. How satisfied are you with the updates on your case you received from your lawyer(s)? (i.e. were they understandable, accurate and timely?) |
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6. Would you recommend our services? |
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7. What suggestions do you have to help us improve our services? |
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Thank you for completing our web survey. |
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