Online survey templates

Law Firm Client Satisfaction Online Survey


Introduction
We are pleased that you retained [LAW FIRM] for legal services and we hope that the services met your needs. In an effort to continue providing quality service to our clientele, we ask that you take a few minutes to complete our online survey.
Survey Questions
[1. Learn About]
1. How did you learn about [LAW FIRM]?
Friend or Colleague
Our website
Internet (other than our website)
Another law office or court
Newspaper
Television
Other
Other
[2. Type of Services]
What kind of service(s) did you receive from [LAW FIRM]?
Criminal
Family Law
Commercial Law
Immigration Law
Tort
Estate & Successions
Bankruptcy
[3. Satisfaction - Understanding]
3. How satisfied are you with your lawyer(s) understanding of your case and goals?
Very Satisfied
Satisfied
Unsatisfied
Comments
[4. Satisfaction - Communications]
4. How satisfied are you with the communication between you and your lawyer(s)? (i.e. were calls and emails returned promptly?)
Very Satisfied
Satisfied
Unsatisfied
Comments
[5. Satisfication - Updates]
5. How satisfied are you with the updates on your case you received from your lawyer(s)? (i.e. were they understandable, accurate and timely?)
Very Satisfied
Satisfied
Unsatisfied
Comments
[6. Recommend]
6. Would you recommend our services?
Yes
Maybe
No
Comments
[7. Suggestions]
7. What suggestions do you have to help us improve our services?
Conclusion
Thank you for completing our web survey.
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