Online Surveys
Our online surveys offer the following features, click to learn more:
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You may specify an introduction and conclusion message that are displayed to users when they start and finish the survey.
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Surveys support the following types of questions:
- Categorical: participants must select one choice from a group of possible choices;
- Custom Fields: participants must fill out a series of fields that you define. Fields include checkbox, date, date & time, dropdown list, number, texte, etc.;
- Likert Scale: participants must indicate their level of agreement with a series of statements(ex. Strongly Agree, Agree, Neautral, Disagree, Strongly Disagree),.
- Multiple Choice: participants may select more than one choice from a group of possible choices. It is possible to control the minimal number of choices participants must make and the maximal number of choices that participant may make from the list;
- Matrix: participants must complete a data table. The values entered by the participant can either be Numbers, Text, or a selection in a List;
- Ordinal: participants must rank a series of choices in their order of preference;
- Text: participants must enter free form text.
- Image Selection: participants must select one or more images from a list of images. The images are shown as thumbnails that can be enlarged.
- Description: A type of question that is used to provide information to participants. For example a series of steps to complete in a website being evaluated.
- Section: A type of question that is used divide the questionnaire in sections.
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Survey Questions support the following options:
- Mandatory: participants must answer the question;
- Conditional Questions: participants will be required to answer one or more questions depending on how they answer the question;
- Show Answer Identifiers:
if enable, the identifiers (i.e. A, B, C or 1, 2, 3) associated with
the available answers will be displayed to the participant;
- User Comments: if enable, the participants can enter free form text below the question.
- Minimum and Maximum Choices: specify a minimum and/or maximum number of choices a participant can make.
- Alphabetical Ordering of Choices: always show the choices in alphabetical order regardless of the participant's language.
- Random Ordering of Choices: always show the choices in a random order to limit biais.
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You can copy questions with all their options. This speeds up the creation of a survey that has many questions with the same options.
You can also copy entire surveys to re-use an existing survey with a new set of participants.
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You may specify if the survey is one or more of the following:
- Public: the survey is publicly accessible by anyone with the appropriate web site address (URL) to access the online survey;
- Private: the survey is accessible only to participants who have been invited and received a participation code;
- Intercept:
the survey is accessible only to participants who have been intercepted
on your website and accepted to participated in your survey.
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If you decide not to use intercepts to invite survey participants, you
may nonetheless invite participants using automatically generated
emails. All you need is a list of email addresses and optionally the
first and last name of the participants. This information will be used
to automatically create and send email invitation messages to users.
If your survey is a private survey, the email
messages will contain the invitation code that participants will be
required to enter before they can participate in the survey.
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You may optionally specify to randomize the order of the survey questions for each participant.
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You may optionally specify that a progress bar is to be displayed to
the participants to inform them of their progress in answering the
survey.
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You may optionally specify what personal information is to be collected
from participants in the survey. The personal information collected can
be fully customized using different types of fields, such as Text
Fields, Dropdown Fields, Checkboxes, etc.
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You can set whether the survey is active or inactive and control when users may access the survey.
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You may optionally specify a privacy policy that will be displayed to participants below the introduction message.
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If you conduct surveys over the phone, operators can easily fill in the answers of the participants by using a single screen.
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If you conduct surveys using regular mail, you can print a copies of
the survey and send them out by regular mail. Your staff can then use
the Single Screen Survey Completion feature to quickly enter the
"paper" participants' answers.
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You can use a WYSIWYG html editor to author your survey introduction, conclusion, policy privacy and question texts.
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You may embed images in the survey. For example, you could insert you corporate logo to personalize the survey. You could also incorporate images of new versions of products to be rated by users.
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You can create a single survey and completely internationalise the survey and the questions.
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You can receive email notifications when a participant completes one of your surveys. The email will contain a copy of the responses submitted by the participant in HTML format for easy viewing. Email notifications makes tracking the participation rate easy.
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You can automatically draw random winners for the prizes you offer to the online survey participants. You specify the dates within which the survey must have been completed and the number of prizes available. The winners will automatically be selected randomnly.
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You can customize the look and feel of the survey and intercept windows to match your corporate image by controlling the following settings:
- Window Border Color
- Window Background Color
- Window Title Font Color
- Window Text Font Color
- Window Button Background Color
- Window Button Font Color
- Background color of progress bar
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Intercepts
Our Intercept framework is easy to integrate in your web site.
By using intercepts you can control how your web site visitors are invited to participate in online surveys or to participate in other activities. Web site visitors intercepted on your web site can be redirected to a specific URL (web page) or a survey can be displayed directly from your web site.
When a visitor is intercepted to be invited, a window with your invitation message will be displayed to the visitor in your own website. The invitation message will appear over the content of your
web site. Our framework does not use popups, which would potentially be blocked by popup blockers built into most browsers.
Our intercept framework to invite survey participants offers the following features, click to learn more:
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You may specify the invitation message displayed to the web site visitors who are intercepted.
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You only need to add a single <script> element to any web page of
your site from which you want to invite visitors. The code for the
<script> element is provided when you create your intercept.
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You may specify any URL to which the web site visitors that have been intercepted will be redirected.
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You may specify a survey that the intercepted web site visitor will be
asked to complete. Specifying a survey will not redirect the web site
visitor to any other web site. The web site visitor will complete the
survey directly from your web site.
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If your web site is accessible from different domains or you want to
invite web site visitors from different domains or web sites, you may
track interceptions and specify interception parameters separately for
each domain or web site.
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You may specify the parameters below to control which web site visitors are intercepted and invited to participate. These parameters are intended to ensure that intercepted web site visitors have spent sufficient time
on your web site to make them viable candidates for your online surveys.
- Frequency: a probability between 0 and 1 that a web site visitor will be invited;
- Minimum Page Views: the number of pages a web site visitor must view on your web site before he or she can be invited to participate;
- Minimum Minutes on Site: the number of minutes a web site visitor must have spent on your web site before he or she can be invited to participate;
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Once a web site visitor has declined or accepted the invitation, the
web site visitor will not be invited a second time (unless he or she
clears his or her browser cookies).
By default the visitor will not be reinvited for a period of 30 days. You can change the number of days before a web site visitor can be re-invited by the same intercept.
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You may specify the captions of the "Yes" or "Accept" button and the
"No" button that appear below the invitation message show to
intercepted web site visitors.
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You can use a WYSIWYG html editor to author your invitation message.
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You can create a single intercept and completely internationalise the invitation message and other text.
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Results and Analysis
Our Analysis framework is used to analyze both the results of surveys and the results of intercepts.
Our Analysis framework offers the following features, click to learn more:
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The results for both surveys and intercepts can be seen in realtime as they come in.
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There are two types of reports: Aggregate Statistics Reports, and Text Reports.
- Aggregate Statistics Reports
These reports contain the following items for the following types of questions in the survey.
- Categorical questions generate a pie chart.
- Multiple choice questions generate a bar chart.
- Ordinal questions generate a pie chart.
- Matrix questions generate two matrices: a totals (sum) matrix and an averages matrix.
These reports contain the following items for the following types of fields in the personnal information section or in a custom fields question.
- Checkbox fields generate a pie chart.
- Dropdown list fields generate a pie chart or bar chart.
- Number fields generate a matrix which provides the sum, average, minimum, and maximum values.
With our report editor, it is easy to customize the charts in a report. You can easily select which participants' answers to include in the results by specifying search criteria.
For example, you can specify that only the responses submitted between January 1, 2008 and January 12, 2008 are to be considered, or that only the responses of participants who answered X at question 1 are to be considered.
- Cross Tabulation Reports
Cross tabulations (or crosstabs, or pivot tables in Excel) are used to find relationships between different responses. You can rapidly slice and dice responses to one or more questions based on responses provided to other questions.
- Text Reports
All the personal information and the answers to all questions can be viewed in text format. These reports are also used to view comments or details entered when a participants selects an "Other" option in a question.
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The aggregate statistics reports can be published in order to give the public access to the results. You can chose the results of which questions are included in the publish report.
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The intercept results report contains two charts. The first shows the number of web site visitors who accepted and refused the invitation. The second displays the number of interceptions that occurred on each of the domains specified in the intercept.
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You can export your results in Comma Separated Value (*.CSV) format files that can be easily opened in popular spreadsheet programs such as Microsoft Excel and Corel Quattro Pro. You can also export your results in text format.
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